Shipping & returns
How long are orders sent?
All orders are dispatched and shipped on the same day if you place your order before 15h (except on week-ends and bank holidays). You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of your parcel.
Can I return the products ?
You have received your items but the size or the shape doesn’t fit ? No worries, we accept returns for exchange or refund up to 14 days after you received your parcel.
What are the shipping delay ?

Europe

  • shipping delay : 4 – 6 business days.

France

  • shipping delay : 4 – 6 business days
  • (DOM TOM 7 – 9 business days)

Reste of world

  • shipping delay : 5 – 21 business days
How to track my shipping ?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What are the shipping rates ?

Europe

  • 12€ incl. VAT
  • free delivery starting from 100€
  • shipping delay : 4 – 6 business days.

France

  • 4€ incl. VAT
  • free delivery starting from 50€
  • shipping delay : 4 – 6 business days
  • (DOM TOM 7 – 9 business days)

Reste of world

  • 15€ incl. VAT
  • shipping delay : 5 – 21 business days
I am close to Rennes, can I come directly ?
If you wish to go directly to our premises it is possible.

A little snag, small team so not always present, I invite you to contact me at the following number 02 56 01 81 71.

So we can agree date and time together at 16 Quai Duguay Trouin, 35000 RENNES.

Orders
What are the payment methods available?

PAYMENT BY CARD

Payments by card are handled by our partner Crédit Mutuel.

PAYMENT WITH PAYPAL

You can choose to pay with Paypal, either with your personal Paypal account or directly by card without creating an account.

Do you sell in roughly ?
Yes we can! For mass orders, please send an email contact@sourireduplombier.com in order to send you a quotation.
Products
How can I clean my underwear?
You unpacked your product “Le sourire du Plombier” and are happy with the result. Now you’re wondering how to keep its colors and brightness as long as possible? Here are some maintenance tips that will help you enjoy your purchase longer.

In this respect: all the textile products you buy from us have been subjected to intensive testing. A underwear can thus be part of our product range only if it succeeds in a series of machine washes.

Please follow the following washing instructions:

40° machine wash