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Shipping & returns
How long are orders sent?
All orders are dispatched and shipped on the same day if you place your order before 15h (except on week-ends and bank holidays). You’ll be notified by e-mail once the parcel is shipped and you’ll receive a tracking number to follow the delivery of your parcel.
Can I return the products ?
You have received your items but the size or the shape doesn’t fit ? No worries, we accept returns for exchange or refund up to 14 days after you received your parcel.
What are the shipping delay ?

United Kingdom / Ireland

  • shipping delay : 4 – 6 business days.

Europe

  • shipping delay : 4 – 6 business days.

France

  • shipping delay : 4 – 6 business days
  • (DOM TOM 7 – 9 business days)

Rest of the world

  • shipping delay : 5 – 21 business days
How to track my shipping ?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What are the shipping rates ?

United Kingdom

  • 4,80 £ (4,20 €) incl. VAT
  • free delivery starting from 60 £ (67 €)
  • shipping delay : 4 – 6 business days.

France

  • 4€ incl. VAT
  • free delivery starting from 50€
  • shipping delay : 4 – 6 business days
  • (DOM TOM 7 – 9 business days)

Europe

  • 12€ incl. VAT
  • free delivery starting from 100€
  • shipping delay : 4 – 6 business days.

Rest of the world

  • 15€ incl. VAT
  • shipping delay : 5 – 21 business days
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Orders
What are the payment methods available?

PAYMENT BY CARD

Payments by card are handled by our partner Crédit Mutuel.

PAYMENT WITH PAYPAL

You can choose to pay with Paypal, either with your personal Paypal account or directly by card without creating an account.

Do you wholesale?
Yes we can! For mass orders, please send an email contact@sourireduplombier.com in order to send you a quotation.
Products
How to clean ?
Machine washable 40°C
Do you wholesale?
Yes we can! For mass orders, please send an email contact@sourireduplombier.com in order to send you a quotation.

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